Legal notice

Publisher of the website and the applications

The PayTrip websites, including paytrip.app and paytrip.link, together with the PayTrip web and mobile applications, are published by:

PayTrip SAS
1 avenue du Champ de Mars
45100 Orléans – France

RCS Orléans: 833 745 748
SIRET: 833 745 748 00016
Intra-Community VAT: FR 09 833 745 748
Telephone: +33 (0)2 38 69 70 00
Customer service: client@paytrip.fr

PayTrip is a registered trademark of PayTrip SAS.

Publication director

Bennaceur Kasbi, President of PayTrip SAS.

Hosting

The websites paytrip.app and paytrip.link are hosted by Amazon Web Services EMEA SARL, 38 avenue John F. Kennedy, L-1855 Luxembourg, Luxembourg (RCS Luxembourg: B186284).

PayTrip services

PayTrip provides a platform and services enabling its users, in particular, to hold an account, means of payment and services intended to facilitate transfers and financial support between loved ones.

The payment services and electronic money associated with PayTrip accounts and cards are provided by:

DiPocket UAB, an electronic money institution authorised and supervised by the Bank of Lithuania, EMI licence No. 75, whose registered office is at Lvivo g. 25, LT-09320 Vilnius, Lithuania.

DiPocket UAB is a principal member of Visa and Mastercard. PayTrip cards are issued by DiPocket UAB.

The funds are protected in accordance with the applicable regulations and do not constitute bank deposits covered by a deposit guarantee scheme.

PayTrip Link

PayTrip Link, accessible in particular via the official domain paytrip.link, is a service offered by PayTrip that allows a PayTrip customer to share a link so that a third party can send them money or contribute to the funding of one of their beneficiaries.

Use of PayTrip Link by a contributor is subject to the PayTrip Link Terms of Use and Payment.

Payments made through PayTrip Link may be processed by payment service providers that partner with PayTrip.

Access to and use of the services

The information and services presented on the PayTrip websites are subject to:

• the PayTrip General Terms of Use;
• the General Terms applicable to the payment services;
• the PayTrip Link Terms of Use and Payment, where that service is used;
• the applicable fees and limits.

PayTrip may modify or update the information published on its websites, in particular to reflect changes to its services, partners or regulatory obligations.

Accuracy of the information

PayTrip uses reasonable means to ensure that the information published on its websites and applications is accurate and up to date.

However, this information may change, and PayTrip cannot guarantee the permanent absence of any error, omission or temporary unavailability.

Links to third-party websites

The PayTrip websites may contain links to websites or services operated by third parties.

PayTrip has no control over those websites and is not responsible for their content, their availability or the services they offer.

The presence of a link to a third-party website does not constitute approval or a guarantee of that website by PayTrip.

Intellectual property

The PayTrip websites, applications, trademarks, logos, texts, graphic elements, software, databases and content are protected by the applicable intellectual property rights.

Unless PayTrip has given its prior written authorisation, or a contrary legal provision applies, any reproduction, representation, modification, extraction or exploitation, in whole or in part, is prohibited.

Automated use of the content, in particular through scraping or mass extraction, is prohibited except with prior authorisation or where a contrary legal provision applies.

Personal data

PayTrip processes personal data in accordance with the General Data Protection Regulation and the applicable French legislation.

Information on data processing, including in connection with PayTrip Link, is set out in the PayTrip Privacy Policy.

Data subjects may exercise their rights using the contact details given in that policy.

Cookies

The PayTrip websites may use cookies or similar technologies that are necessary for their operation or their security or, where consent is required, for audience measurement or other purposes.

Information on cookies is set out in the Cookies and trackers section of the Privacy Policy.

Security

PayTrip implements measures intended to protect its websites and services.

Users remain responsible for protecting their equipment, passwords and means of authentication.

For PayTrip Link, the official domain is paytrip.link. Anyone using a payment link must check the website address before confirming a payment.

Consumer mediation

After first sending a written complaint to PayTrip and if no satisfactory solution has been reached, the consumer may, free of charge, refer the matter to the consumer mediator responsible for PayTrip:

CM2C – Centre de la Médiation de la Consommation de Conciliateurs de Justice
49 rue de Ponthieu
75008 Paris

Telephone: 01 89 47 00 14
Website: www.cm2c.net

The matter is referred to the mediator in accordance with the conditions and procedures set out on the CM2C website.

Applicable law

This Legal Notice and use of the PayTrip websites are governed by French law, subject to the mandatory provisions applicable to users and consumers.

Disputes are submitted to the competent courts in accordance with the applicable legal rules.